Privacy Policy

Last Updated: July 12, 2021

We at the GoodNature™ Program, a poop collection program being conducted by Seres Therapeutics, Inc. (collectively, the “Company,” “us,” or “we”) respect your privacy, and we are committed to protecting it through our compliance with this policy (this “Privacy Policy”). This Privacy Policy describes the types of information we may collect from or about you, including when you visit the website, (our “Website”) and how we use, maintain, protect, and disclose that information.

This Privacy Policy applies to information we collect, use, share, and otherwise process in connection with:

  • Your use of this Website, including your submission of information to determine eligibility for the GoodNature™ Stool Donation Program;
  • Email and other electronic messages between you and the Company.

Together, we refer to these activities as the “Services.

This Privacy Policy applies only to the information collected in connection with the Services. Please read this Privacy Policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing our Website and using the Services, you acknowledge this Privacy Policy.

To the extent you opt to participate in the GoodNature™ Program, we will obtain your consent to participate through a separate donor agreement and informed consent form, which will further describe the ways in which we use and disclose your health-related and other personal information for the purpose of the GoodNature™ Program.

What information we collect


We collect certain information directly from you, including:

  • Health-related and other personal information that you provide when you submit an eligibility questionnaire through our “Are you eligible?” function, such as your date of birth, sex, height, weight, waist size, alcohol and/or drug use, history of smoking, information regarding the medications you take, information about your bowel movements, history of gastrointestinal disease, pregnancy status, and other information relating to your medical or health issues.
  • Profile information that you provide when you express interest in becoming a poop donor, such as your name, zip code, telephone number, and email address.


We also collect certain information automatically from you. We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

We and the third parties we work with use cookies and similar tracking technologies to collect information about your use of the Services, such as your IP address, browser type, browser version, pages viewed, time spent on pages, links clicked, location, and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Website and other websites, provide customer support, troubleshoot issues with and improve the operation of our Website and Services, and better understand your online activity.

If you do not want a cookie placed on your hard drive or mobile device, you may be able to turn that feature off on your computer or mobile device. Please consult your internet browser’s documentation for information on how to do this. However, if you decide not to accept cookies from us, the Website and/or Services may not function properly.

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by Website and online Website. The Company and the Website do not recognize DNT signals.

How we use your information

We may use your personal information for various purposes, including:

  • To analyze information about your health status and determine if you are eligible to participate as a poop donor in the GoodNature™ Program.
  • To otherwise provide, maintain, and improve our Services.
  • To create anonymized and aggregated data sets that may be used for a variety of functions, including internal analysis, analytics, and other functions.
  • To communicate with you about the Services, and any health and/or diagnostic information we’ve collected about you, and to send you details or updates about features of the Services or changes to our policies.
  • To contact you regarding your donations, including inquiring whether you would be interested in continuing to participate in the donation program or donate over a longer period of time.
  • With your opt-in permission, we may (i) provide you with news and updates about GoodNature’s work and research, including opportunities to volunteer, meet patients, donate again or participate in future research and development work; (ii) send you surveys to collect feedback about your experience with
  • GoodNature™ in order to improve our donor experience; and (iii) send you questionnaires and surveys about your lifestyle, diet, or environment for use in research and product development. You are permitted to opt out of any such communications at any time.
  • To notify you about changes to our Services.
  • To provide customer service or support.
  • To monitor usage of the Services.
  • To detect, prevent, and address technical issues.
  • To comply with legal and/or regulatory requirements and cooperate with regulators and law enforcement bodies.
  • To protect our rights, your rights, and the rights of others, and to meet our own high standards of business practice.
  • To allow you to participate in interactive features of our Services when you choose to do so.

How we share your information

We share your personal information that we have collected with the following persons/entities and in the following circumstances:

  • Third-Party Service Providers. We may share personal information with our vendors and service providers who perform services on our behalf. These entities may also collect your personal information on our behalf. We also engage third-party analytics providers to help us understand how users engage with the Website. These analytics providers may use cookies and similar technologies to collect information about your use of the Website as well as information about your use of other websites over time. We do not permit these parties to use your information except to provide services to us or otherwise as permitted by law.
  • Legal Compliance and the Protection of Our Rights. We will share information with regulators, government authorities, and third parties where we believe it is necessary to comply with a court order, subpoena, or regulatory request. We may disclose information when we believe in good faith that such disclosures will support our detection of, prevention of, or response to fraud or intellectual property infringement; help protect your safety or security; or protect the safety and security of the Website, the Services, or any individual.
  • Transfer of Business Assets. As we continue to develop our business, we might acquire or buy other businesses or assets. In such transactions, customer information generally is one of the transferred business assets. Also, we may transfer any information we have about you as an asset to third parties in connection with the consideration, negotiation, or completion of a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our Company, or as part of a corporate reorganization or stock sale or other change in corporate control, for the purposes of such third parties carrying on our business in relation to the continued provision of our Services to you as described in this Privacy Policy.

Security and Retention

We have implemented safeguards to help secure your personal information. Despite these protections, however, we cannot guarantee that your data will never be compromised. You should take measures to protect your personal information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. When determining how long to keep your personal information after our relationship with you has ended, we take into account how long we need to retain the information to fulfill the purposes described above and to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Choices and Access

If you do not want to receive marketing-related emails or other types of messages from us on a going-forward basis, you may opt out by following the instructions in the relevant electronic communication. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative and Service or transaction-related messages, which you cannot opt out of.


The Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or provide any information about yourself to us through the Services. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].

Important Notice to Non-US Residents

The Website and the Services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By accessing the Website and using the Services, and/or providing us with any information, you consent to this transfer.

External Websites

Our Website may contain links to other sites or products that we do not own or operate. Also, links to the Website may be featured on third-party websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your consent, and therefore do not share your “personal information” as defined by Cal. Civil Code §1798.83 with third parties for their direct marketing purposes. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. We recommend you read carefully the privacy statements, notices, and terms of use of any linked websites. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose, secure, or otherwise treat your personal information.

Updates to This Privacy Policy

We may change this Privacy Policy from time to time. The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy. Use of the Services following these changes, or your continued provision of personal information to us, signifies acceptance of the revised Privacy Policy.

Contacting Us

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

  • Address: GoodNature™ Program, Seres Therapeutics, 200 Sidney Street, Cambridge, MA 02139
  • Email: [email protected]
  • Phone: 617.945.9626
cross linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram